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NXTsoft Builds Trust With A Custom FAQ Center

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Visitors to the knowledge center
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FAQs developed in 2 months

The challenge

NXTsoft is a VCISO company wanted to find a way to help their sales team close more leads and help guide people along the buying funnel.

The approach

We developed frequently asked questions designed to help create a knowledge center and internal RSS reader to support the sales team.

How we measured success

We wanted to know how many people were reading the content, and if they found it helpful. So we focused on visits and feedback from the sales team.

Breaking down what we did

The strategy

Sometimes search volume isn’t the end-all-be-all. Listening to real people is. We worked closely with the sales team to understand what questions most inhibited people from purchasing services. By combining that feedback with competitive research, we found “low volume” terms designed to address real questions potential consumers had.

The execution

We leveraged content from multiple channels including: PPC, Email, Social Media, SEO, Sales CRM, and personal stories to find useful content where no viable solution was provided either by the customer or their competitors. Although the topics selected seemed of low interest to 3rd party tools, internal data told us otherwise, which lead to higher quality traffic coming to key parts of the website dedicated to supporting the sales team.

The results

The sales team was able to leverage the content we built to help follow up with leads and create a more helpful and service oriented brand, instead of one focused on closing a deal. Visitors to the knowledge center stayed on page, and the sales team had an easier time building trust with their leads.

Get the results you want.

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